Aussies are fuming as Ticketek continues to grapple with an outage that has stopped thousands of customers from booking tickets to live events.
Customers trying to access the company’s website on Tuesday have come across a message informing them that officials are conducting maintenance work on the site.
‘The Ticketek website is currently undergoing maintenance. We apologise that the update is taking longer than anticipated,’ the message states.
‘Users may experience temporary disruptions.
‘Our team are working hard to complete the update, please check back again later.’
The outage is believed to have started on Sunday night.
Dozens of people took to social media to express their anger as they scramble to book tickets to concerts and sporting events.
‘Yikes is anyone else stressing about Ticketek being down? I can’t access my tickets,’ one complained on X.
Customers trying to access the company’s website on Tuesday have come across a message (pictured) informing them that officials are conducting maintenance work on the site
‘Ticketek is under maintenance and I can’t access my tickets. Am I cooked?’ another person wrote.
The company has not issued a statement on social media to explain what may have caused the problem and how officials are attempting to fix it.
The lack of information also left customers irate after many were unable to access their tickets online.
‘Why is @Ticketek_AU not posting that their website and app are down? How the hell are people supposed to access their tickets?’ one person asked.
Some customers, who attended a concert performed by punk band Dropkick Murhphys in Melbourne on Monday night, are understood to have received assistance from the company on social media.
The business informed customers to send Ticketek a ‘private message’ to help them address their complaints.
‘We don’t have quite enough information from this post. Please privately message your Ticketek contact details so we can assist you further,’ the response read.
Daily Mail has contacted Ticketek for further comment.
Dozens of people have taken to social media to express their frustration (pictured) at not being able to book their tickets to events online
The latest incident comes just months after the company was hit by a major data breach in May.
The names, email addresses and dates of birth of some customers were hacked, however the company assured customers that no accounts or payment details were stolen.
Ticketek said the personal details were held by a ‘reputable, global third-party supplier’ when the information was compromised.
The company has 1.9 million users a month and sells around 20 million tickets a year.